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Home : Privacy Statement
 
 


 
 
At R.A.E.S. Calibration Services, customers are our most valuable assets. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy.

An integral part of this R.A.E.S. Calibration Services privacy practices are certified to the U.S. Department of Commerce Safe Harbor Program.

We've structured our web sites so that, in general, you can visit R.A.E.S. Calibration Services on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your customer relationship with R.A.E.S. Calibration Services.

Our privacy statement covers six main areas: Notice, Choice, Access & Accuracy, Onward Transfer, Security, and Oversight/Enforcement. Please keep in mind that R.A.E.S. Calibration Services' privacy practices may vary as required by local laws and policies.

1. Notice

R.A.E.S. Calibration Services provides this Online Privacy Statement to make you aware of our privacy practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from every R.A.E.S. Calibration Services and its subsidiaries' web pages.

What information we collect

On some R.A.E.S. Calibration Services web pages, you can quote or order products or services, download software updates, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and billing information, transaction, and credit card information. In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our services or products, and contact preferences.

How we use the information

R.A.E.S. Calibration Services uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes.

From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt-out of receiving such contact. Please follow the opt-out directions given below in the "Choice" section of this document. In addition, we will also follow local requirements, such as allowing you to opt-in before receiving unsolicited contact, where applicable.

Whom we share the information with

R.A.E.S. Calibration Services will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other R.A.E.S. Calibration Services entities and/or business partners who are acting on our behalf for the uses described above. Such R.A.E.S. Calibration Services entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

2. Choice

R.A.E.S. Calibration Services will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. We will also provide you the opportunity to let us know if you wish to opt-out of partial or all contact from R.A.E.S. Calibration Services and we will do everything we can to honor such requests. This choice may be offered at the bottom of on-line or off-line communications from us as well as on many of our web registration pages. If you have any difficulty exercising your choices, please send your request to hr@raelectrical.com

Your permission will always be secured first, should we ever decide to share your information with third parties that are not acting on our behalf and governed by our privacy policy.

3. Onward Transfer

The personal information that you provide to us may be transferred within R.A.E.S. Calibration Services across state or country borders.  This may be done to consolidate data storage and simplify the management of customer information.  Please read the information in the Choice and Security sections regarding the practices that cover such transfers. 

4. Access & Accuracy

R.A.E.S. Calibration Services strives to keep your personally identifiable information accurate. We will provide you with access to your information. To protect your privacy and security, all your data submitted to our web pages will be destroyed after one year and unless you or your Company become a regular customer no further records will be kept. If for some reason you are unhappy for us to keep your information on file for one year, you can send your request to hr@raelectrical.com and we will deal with your request as soon as possible.

5. Security

R.A.E.S. Calibration Services is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We will use encryption if or when we decide to collect or transfer sensitive data such as credit card information on the Web. We currently use only credit card processing machines through the banking networks.

6. Oversight/Enforcement

R.A.E.S. Calibration Services privacy practices are also self-certified to the U.S. Department of Commerce Safe Harbor Program. For more information please go to Safe Harbor Program.

In addition, R.A.E.S. Calibration Services Technologies has an internal Customer Privacy Program. It is the charter of this program to ensure appropriate privacy processes are in place in order to meet the practices outlined above. This is combined with our customer satisfaction section of our ISO 17025 Quality Assurance Manual.

Additional Information

Links to Third Party Web Sites

Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the R.A.E.S. Calibration Services site. R.A.E.S. Calibration Services has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, R.A.E.S. Calibration Services does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

How R.A.E.S. Calibration Services Uses Cookies

A cookie is a piece of information either stored temporarily in your browser's memory space (session cookie) or placed on your computer's hard drive (stored cookie). Many stored cookies also have a predetermined expiration date after which they disappear from your hard drive or they can be removed explicitly through functionality built into most web browsers. You may set your web browser (e.g. Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests, ask for permission to accept them, or decline cookies completely.

Session Cookies

Session cookies are used to help us analyze web traffic or to improve your web navigation experience by tracking a unique ID for that particular web site session only which helps us identify you each time you return to our web site during a browsing session. These cookies are destroyed when you terminate your browsing session by shutting down your browser. Session cookies allow a web application to respond to you as an individual, but without the need to identify you explicitly.

Stored Cookies

By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes and dislikes. A cookie may also be placed on your computer to ensure you are not surveyed multiple times during your visit(s) to an R.A.E.S. Calibration Services web site. This cookie has a limited life span and will not personally identify you.

One of the major concerns about stored cookies is the fear that they contain personal data and information identifying you that could be accessed by other web sites. R.A.E.S. Calibration Services only stores a randomly chosen unique ID number and a context, both of which are meaningless to others but help us identify you in the context of the specific web functionality you are accessing.

Overall, cookies help us give you a better web site to use, by letting us monitor what's working and what isn't through site traffic analysis. R.A.E.S. Calibration Services wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you chose to share with us. This practice is strictly enforced. We know that a lot of people have concerns about cookies, but in talking with many of our customers, we believe that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers, so we respect these concerns. R.A.E.S. Calibration Services works to continuously improve your R.A.E.S. Calibration Services web experience and our data privacy policies and practices.

Contact Information

If you have any questions or comments regarding our online privacy practices, please send them to this e-mail address: hr@raelectrical.com

R.A. Electrical Services 2000-2004

 

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